Privacy policy
Your privacy is important to us. It means we store your data securely and make sure it stays well protected. We also let you know what we do with your data when we respectfully use it to better serve you.
We start from the principle that everyone has control over their personal data and everyone has the right not to share it with us or to stop sharing it with us. This privacy statement explains what personal data we may collect from you, how we use that data and with whom we may share it. We explain what we do to protect your privacy, how you can have a say, and what controls are in place to ensure compliance with this statement.
This privacy statement applies to the collection, management, use and sharing of your data by Visions Of Art Company bv. This privacy statement should be viewed in conjunction with our terms of use and cookie policy (https://lofttobe.be/en/cookie-policy-eu/). We may update our privacy statement at any time and will make the most recent version available on our website at www.lofttobe.be. This privacy statement was reviewed and last updated on 20/12/2018.
Our contact details
Visions Of Art Company bv
Wolfshaegen 196, 3040 Neerijse, Belgium
Phone +32 16 88 37 55
E-mail info@lofttobe.be
Known under company number BE 0884 289 909.
When does this statement apply?
This privacy statement applies when you visit our websites or have contact with our sales and promotions staff. By visiting our websites or having contact with our sales and promotions staff, you give us permission to collect and use personal data as described in this privacy statement.
What information do we collect?
We collect your data in order to perform our services, improve them and inform you about our activities, our promotions or products and services purchased by you. You provide some of this data directly to us – for example, through forms on our website, with your business card, in your orders or in your e-mail traffic with us, or we obtain this data through cookies on our websites.
We distinguish different types of personal data. They allow us to present and offer our products and services:
- User data: this allows us to identify you or contact you. For example: your name, your address, your telephone numbers, your language preference, your gender, your e-mail addresses, your participation in our promotions, your use of our websites, your company, your function;
- Traffic data: we need this technical data to make our electronic communication run smoothly, such as your IP address.
- Sensitive data: we do not process sensitive data.
Why do we collect this data?
We process personal data for various reasons, each time processing only the data necessary to achieve our purpose. With your consent, to the extent required, we collect personal data for the following concrete purposes:
To process your inquiries about our products and services.
If you visit our websites or have contact with our sales and promotion staff to collect or request information about our products and services or when you sign up for our newsletter, for example, we need your address data. Any information we then receive about you, we use to provide you with the requested information, in the manner you specify.
To provide you with the best service.
We keep your information to improve our customer service. If we want to set up, maintain and support our products and services correctly, we need this data. That way we can also contact you for the next step in our cooperation or to ask for feedback about our services. If there are technical problems or malfunctions on our part, we need to be able to notify you.
To inform you about our products, services and activities.
We may use your information to inform you about existing and new products, services, special promotions, workshops, events, job opportunities and others, to engage in direct marketing or to build a profile about you so that we can inform you about things we think may be of interest to you. We may do this in writing, electronically or by telephone. We also use your information for the newsletters you subscribe to. You will only receive communications by e-mail if you have given your explicit consent, to the extent required. We may also analyze your browsing and reading habits and create content for our websites or newsletters that suits your needs. We do this by recording your visits, along with the activities that take place there. For example, viewing pages or clicking on links. This also allows us to give you easier access to the information you are looking for.
By whom are your data managed?
All personal data is managed by Visions Of Art Company bv. Within Visions Of Art Company bv the data is only accessible to persons who should have access to it in function of their tasks.
We make use of external processors. This means, among other things, that for certain tasks we temporarily pass on data to third parties if we do not have the means to do so ourselves. If we do so, we will always ensure that your data is treated confidentially and used securely. We always establish this contractually with the processors. For example, a processor will never be allowed to use your data on its own initiative and your data must be deleted as soon as a processor has completed its task.
We may pass on your personal data to our possible legal successors and affiliated companies, such as subsidiaries and sister companies, for the same purposes as stated in this privacy statement. For some aspects of our products and services, we work with third parties or engage subcontractors/partners. The transfer of your data is done only for the same purposes as with Visions Of Art Company bvba itself. We ensure that, like us, they manage your data securely and respectfully.
In some cases we use anonymous, aggregated data for commercial purposes or for external reporting. This data can never be traced back to a particular individual.
At no time do we sell or rent your data to companies or individuals who are not part of our company or group. We consider your data to be confidential information.
If we would otherwise give personal data to third parties, this is done with an explicit communication, explaining the third party, the purposes of the transfer and processing. Where required by law, we will ask for your explicit consent. You also have the opportunity to object at any time.
How do we protect your data?
We protect your personal data and privacy to the maximum extent. Our employees are trained to correctly handle confidential data. We contract specialized services that ensure the security of our IT infrastructure. In addition, we use a variety of technical measures to protect your personal data. Should a data leak occur with adverse consequences for your personal data, you will be personally notified in the circumstances provided for by law.
Our websites sometimes provide links to third-party sites whose terms of use do not fall within the scope of this privacy statement. Please read their policy regarding the protection of your personal data carefully.
Consult, correct or delete data?
You have the right to access your data. You can ask us whether we process personal data about you; what we process it for; what categories of data we process; with what categories of third parties we share your personal data; what is the origin of the processed data and what logic we use if we were to process certain personal data automatically.
You can exercise your right of access in writing, to the attention of Visions Of Art Company bv, Wolfshaegen 196, 3040 Neerijse, Belgium or by email to info@lofttobe.be. We have 30 days to respond to your request. This period starts to run when we have received your request in writing and all required information to fulfill your request.
In order to exercise your right of access and prevent any unauthorized disclosure of your personal data, we may ask you for proof of your identity. In doing so, we will not ask you for a copy of your identity card.
You also have the right to have incomplete, incorrect, inappropriate or outdated personal data removed or amended. For this purpose, you can contact us at any time by e-mail or by post. We will then amend this information if necessary within the time limits set by law. Please note that sometimes, depending on your request, we can no longer offer you some services. We also cannot always delete all requested data, for example because we are legally obliged to keep data for a certain period of time. In order to keep your data up-to-date, please notify us of any changes.
No direct marketing?
You always have the right, without giving any reason, to oppose the use of your personal data for direct marketing. To do so, you can always contact us by e-mail or by post.
How long do we keep your personal data?
We ensure that appropriate organizational and technical measures are taken to secure personal data. We are not allowed to keep personal data longer than necessary to realize the purpose for which we collect them. The retention period may therefore differ for each purpose and may sometimes be very short. After the end of the applicable retention periods, personal data will be completely anonymized or deleted. We process User Data for up to ten years after the last operational contact between us, for Traffic Data this is up to one and a half years.
Questions?
If you have any questions about our privacy policy or would like to contact us to change your data, we are always ready to provide an appropriate answer. You can reach us by e-mail, in writing or by telephone using the contact details below. This way you can also file a complaint which we will handle correctly as soon as possible. If you are not satisfied with our response, you can also contact the authorities, in particular the Commission for the Protection of Privacy. The contact information is on their website.
Our contact information:
Visions Of Art Company bv
Wolfshaegen 196, 3040 Neerijse, Belgium
info@lofttobe.be
Tel. +32 16 88 37 55
